SHIPPING POLICY

PLEASE REVIEW THE SHIPPING DETAILS LISTED UNDER EACH PRODUCT BEFORE PURCHASING. ALLOW 1–6 WEEKS FOR PROCESSING AND SHIPMENT DEPENDING ON THE ITEM.

DELIVERY

ORDER LOGISTICS

• PRE-ORDER ITEMS SHIP TOGETHER WITH READY-TO-SHIP ITEMS.
• FOR SEPARATE SHIPMENTS, PLACE INDIVIDUAL ORDERS.
• WE DO NOT SPLIT SHIPMENTS.

CARRIER RESPONSIBILITY

AU VIERRE IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. ONCE TRACKING IS ISSUED, ALL CLAIMS MUST BE FILED THROUGH THE CARRIER (USPS/DHL).

*ENSURE ADDRESS ACCURACY AT CHECKOUT. INCORRECT ADDRESSES ALREADY SHIPPED ARE NOT ELIGIBLE FOR REFUNDS.

PRIVACY POLICY

AU VIERRE IS POWERED BY SHOPIFY. THIS POLICY DESCRIBES HOW WE COLLECT, USE, AND DISCLOSE YOUR PERSONAL INFORMATION DURING YOUR VISIT OR PURCHASE.

DATA COLLECTION

HOW WE USE DATA

• FULFILLING ORDERS AND PROCESSING PAYMENTS.
• PREVENTING FRAUD AND SECURING TRANSACTIONS.
• CUSTOMIZING YOUR SHOPPING EXPERIENCE.
• COMPLYING WITH LEGAL OBLIGATIONS.

YOUR RIGHTS

DEPENDING ON YOUR LOCATION, YOU MAY HAVE THE RIGHT TO ACCESS, CORRECT, OR DELETE YOUR PERSONAL DATA. TO EXERCISE THESE RIGHTS, CONTACT AUVIERRE@GMAIL.COM.

*BY USING OUR SERVICES, YOU ACKNOWLEDGE THE TERMS OF THIS PRIVACY POLICY. FOR MORE INFO, VISIT THE SHOPIFY CONSUMER PRIVACY PORTAL.

RETURNS & REFUNDS

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR EXCHANGES UNLESS THE ITEM IS DEFECTIVE OR DAMAGED UPON ARRIVAL.

IF DAMAGED, CONTACT AUVIERRE@GMAIL.COM WITHIN 48 HOURS WITH YOUR ORDER NUMBER AND PHOTOS.

CONDITIONS

• ALL TAGS MUST REMAIN ATTACHED (HANG TAGS, POCKET TAGS).
• ALL PROMOTIONAL ITEMS MUST BE RETURNED.
• ITEMS WITHOUT ORIGINAL TAGS WILL BE REJECTED.

REFUND POLICY

*CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS. TRACKABLE SERVICES ARE STRONGLY RECOMMENDED.

CONTACT US